Refund & Returns Policy

We want you to feel confident when shopping with SunVibe.

30-Day Returns

You may request a return within 30 days of receiving your order.

Items should be returned in their original condition and with any original packaging or tags where reasonably possible.

How to Request a Return

Before sending anything back, please contact us at:

shop.sunvibe@gmail.com

Please include your order number and the reason for your return.

Our team will provide you with the appropriate return instructions.

Exchanges

If you would like to exchange an item for another size or eligible alternative, please contact us within 30 days of receiving your order.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photographs of the issue.

We will review the situation and work with you to find an appropriate solution.

Refunds

Once your return is received and approved, your refund will be processed using the original payment method where applicable.

Nothing in this policy affects your statutory consumer rights under UK law. Consumers may have additional rights in relation to faulty, misdescribed or unsuitable goods.